Finding Help FAQ’s on FamilySearch

Help on the FamilySearch.org site is difficult for many visitors to the site.  Clicking on the ‘Live Help’ button on the main landing page tells most people that they will be talking with someone ‘live’ when that isn’t true.  If you want talk or chat with a live person, you’ll have to click on the ‘Get Help’ dropdown at the very top of the page in the header and select the type of conversation you want to initiate.

Let’s look at the steps to get to the FAQ’s for FamilySearch Products in the below images and dialog:.

fs_mainpage_notes

 

live_help_product_support_explained

 

product_support_faqs_explained

 

faqs_explained

Copyright (c) Lee Drew 2013-05-22 07:00:00
The URL for this post is:
http://www.famhist.us/2013/05/22/finding-help-faqs-on-familysearch/
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About lineagekeeper

Family history research is a favored avenue of relaxation. It is a Sherlock-like activity that can continue almost anywhere at any time. By leveraging a lifetime involvement in technology, my research efforts have resulted in terabytes of ancestral data, earning me the moniker of Lineagekeeper. And yes - We are all related to Royalty.